The official check in time is between 2pm & 8pm. However, we are more than happy for guests to check in earlier if the room is ready. If you would like to arrive early and park in the car park, please come in and register your car before leaving.

Yes. We would like all guests to Check-In online to save time at reception so that you can enjoy more of beautiful Llandudno. CLICK HERE TO BOOK IN 

We kindly ask guests to vacate their rooms by 10:30am at the latest. We are unable to offer a late check out, but we will happily store any bags/suitcases if you would like to spend the day in Llandudno.

Yes, however you must return your key to the Check-Out Box located at Reception. As a guest at our hotel we reserve the right to charge a fee should the room be damaged in anyway shape or form You can read about these in our Terms & Conditions. CLICK HERE TO CHECK-OUT 

Unfortunately, we do not have a lift. Hotel No5  is a beautiful Victorian building and one of the finest features is its high ceilings. This does mean more stairs and therefore the property may not be suitable for guests with severe mobility issues. There are sets of stairs and this may not be suitable for guests with severe mobility issues. Bedroom No1 -11 steps.Bedrooms No 2,3,4- 19 steps. Bedroom No 5 28 steps. Bedrooms No 6,7,8 38 steps. Where possible our team will assist with luggage upon request.

Our cancellation policies vary depending on how you made your reservation. Please review your booking confirmation for clarity.

If you made your reservation with an online agent (e.g. ‘BOOKING.COM/EXPEDIA), cancellations must be processed direct with the agent and can not be cancelled via the hotel.

Breakfast is included as standard when you book direct through our website or by phone. Please refer to your agreed booking confirmation when booking through Booking.com Expedia etc.

Breakfast can be arranged if not included in your booking by contacting reception or through the Guest Hub at a surcharge, breakfast must be booked by 20.00hrs on the previous day to ensure availability. Breakfast is served between 08:15am-09:45am and timeslots will be allocated to ensure our buffet breakfast is served hot and fresh.

At the moment, we serve Breakfast, Afternoon Tea and Snacks.

No unfortunately we do not have a dedicated bar however we do serve alcohol and a full drinks menu can be located here

Sorry, No. We do not allow dogs to stay with guests at our hotel.

Yes we have ultrafast Plus broadband which is backed up by 4G if for any reason technology fails to run smoothly. WIFI its available for all our guests throughout the Hotel areas and in all bedrooms. Guest Wifi password will be allocated when checking in.

A deposit may be taken at the time you make your reservation and is used to secure your room. The amount of the deposit taken will vary depending on where you have made your reservation and you should check your confirmation for certainty.

Any deposit paid is ‘Non-Refundable’ in the event of cancellation.

We believe that you should book a holiday in the UK in the same way that you would book a holiday anywhere else in the world. If you have an emergency and need to cancel your trip, travel insurance may help reduce any losses.

We provide free parking at the REAR of the Hotel for guests only we have 7 spaces allocated and allow one per room. We do not have car park reservations we operate on a frst come first served basis. We don’t usually have any issues as we also have free parking on the front Craig Y Don Parade with no restrictions. USE What3Words ///seashell.ballpoint.even OR 40 Victoria St, Llandudno LL30 1LX for entrance.