This privacy policy sets out how Hotel No5 uses and protects any information that you give us. This policy outlines what this means in practice and explains how we collect, store, manage and protect your data. Hotel No5 is committed to ensuring that your privacy is protected. Hotel No5 may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/03/23.

For guests and employees, most of the data we hold would have been provided by yourselves. Although not limited to these, examples of data collected are:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer interests/or offers

We use this information to understand your needs and provide you with a better service, and in particular for the following purposes:

• Internal record keeping.
• To improve our products and services.
• We may periodically send promotional emails about new services, offers or other information which we think you may find interesting, using the contact details which you have provided.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

In the event that you wish to no longer receive any marketing material from us. You can write directly to the hotel and request removal from any system we have in place.

The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later. After such dates, prices may only be altered to reflect a change in the rate of VAT or local service charge and taxes or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.

We are required to inform you we use tracking features called ‘cookies’ on our website. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow us to respond to you as an individual and to understand where website visitors are coming from and how they use our website.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.